Coupons
Create discount codes for products, services or event tickets, set limits on them, and see who used them.
A coupon is a code buyers type at checkout for money off. Northside Pottery might hand out WELCOME10 to newsletter subscribers, or a code for past students to get a wheel-throwing class cheaper. Every code you make, whatever it discounts, is in Commerce → Coupons.
Each coupon covers one kind of thing: products, services or event tickets. A code never spans two kinds.
Create a coupon
Go to Commerce → Coupons. Select Product coupon, or open the arrow beside the button and choose Service coupon or Event coupon.
Enter the Code. Letters and numbers only. Case doesn't matter, so buyers can type "welcome10" or "WELCOME10".
Under Discount, choose Percentage off and enter the Percent, up to 100, or Fixed amount off and enter the Amount.
Under Works on, choose where the code applies. See the table below. If you pick specific items, choose them in the picker that appears.
For event coupons, choose Who can use it. See Cohost links.
Open Limits if you want to restrict the code. Every limit is optional.
Leave Active on and select Create coupon.
Works on
| Coupon kind | Options |
|---|---|
| Product | Every product or Chosen products |
| Service | Every service or Chosen services |
| Event | Every event, Chosen events or Chosen tickets of one event |
The "every" options include products, services or events you add later. Custom offers you send from your inbox never take a code.
Limits
| Limit | What it does |
|---|---|
| Starts | The code works from this date. Empty means right away. |
| Ends | The code stops working after this date. Empty means never. |
| Total uses | How many times the code can be used in all. Empty is unlimited. |
| Uses per person | How many times one buyer can use it. Empty is unlimited. |
| Minimum order | The order must be at least this much. Empty is no minimum. |
| Only these email addresses | Only buyers with these emails can use it. Separate them with commas or new lines. |
Cohost links
When you cohost an event, each cohost can share their own link to it. An event coupon can be tied to those links:
- Anyone can use the code.
- Only through a cohost's link works for buyers who arrived through any cohost's link.
- Only through one cohost's link works only through the cohost you pick. Use it to give each cohost a code of their own. To pick a cohost, Works on must name specific events that have cohosts.
Coupon status
The list shows each code's discount, where it works, how many times it's been used, and its dates.
| Status | Meaning |
|---|---|
| Live | Buyers can use it now. |
| Scheduled | Its start date hasn't come yet. |
| Expired | Its end date has passed. |
| Used up | It has reached its Total uses. |
| Off | You turned it off. This wins over every other status. |
Use the All, Products, Services and Events tabs, the status filter and the search box to find a code.
Manage a coupon
Select a coupon to edit it, or open its ⋮ menu:
- Edit changes any field. Changes apply to future checkouts. Past orders keep what they paid.
- Redemptions lists every use, newest first, with the buyer's email, the time and the amount taken off, plus the total discount given.
- Copy code copies it to your clipboard.
- Turn off stops the code working without deleting it. Turn on brings it back.
- Delete removes it for good. Past orders keep what they paid.
What buyers see
Product and service checkouts have a Discount code box with an Apply button in the order summary. Event checkout has a code box with an Apply button too. Once a code is applied, the discount shows as its own line in the totals. On your side, the order shows the discount and the code used. See Product orders.