Tickets and registration
Set up what each date sells, what people fill in when they register, and the email they get afterwards.
The Registration tab decides what someone meets when they sign up for your event. It has three sections, in the order a guest meets them: Tickets for what's on sale, Form for what they fill in, and Confirmation for what happens once they register.
Paid tickets need Stripe connected. Until it is, Lahuta asks you to connect Stripe before selling anything. See Get paid.
Tickets
Tickets belong to a date. On an event with several dates, pick the date beside the Tickets heading first. The heading also shows how many tickets have sold, and a Sold out, Ended or Cancelled badge when one applies. The Sales open switch stops and restarts sales for that date without changing any ticket.
Add a ticket
Go to Registration → Tickets and select Add ticket.
Fill in the ticket. The fields are in the table below.
Select Add ticket. It goes on sale for the date you're looking at.
| Field | What it's for |
|---|---|
| Name | What buyers see, like "Studio seat" or "Bring a friend". |
| Description | What the ticket includes. Shown under the name on the event page. |
| Price | Zero makes it free. |
| Quantity | How many there are. Leave it empty for no limit. |
| Minimum per registration | The fewest someone can buy at once, for a table of four or a pair ticket. |
The list shows how many of each ticket have sold, with a bar showing how full it is when it has a quantity, and the price. A Sold out badge appears when none remain. Each ticket's menu has:
- Edit to change it. You can change the price at any time, and people who already registered keep what they paid.
- Move up and Move down to set the order on the event page.
- Apply to all upcoming dates to copy the ticket onto every other date still to come.
- Archive to take it off sale. Everyone who already has one keeps it, and its sales stay in your numbers.
When you create a free event with a Capacity, that number becomes the quantity of its "General admission" ticket. You can change it here later.
A date with no tickets yet can start from another date's. Select Copy from another date and pick the date to copy from.
Coupons for this event
Under the tickets, Coupons lists the discount codes that work on this event. Select New coupon to make one. It starts set to this event, and you can narrow it to chosen tickets. Buyers type the code in the checkout, and each registration shows the code it used. A code can also be limited to buyers who arrive through a cohost's link. All coupons opens your organization's full list. See Coupons.
You can fill in a code for your buyers by adding ?code= and the code to the event link, for example luta.co/e/<code>?code=SPRING10.
On the event page
| Setting | What it does |
|---|---|
| Show how many are coming | Shows the number of guests, with their profile pictures, on the public page. |
| Let organizations apply to cohost | Adds a link on the event page for other organizations to ask to cohost. See Cohosting. |
Form
The Form section sets what every registration fills in. Settings save as you change them.
| Setting | What it does |
|---|---|
| Tickets per registration | The most one person can take at once: No limit, or a limit of up to 10. |
| Phone number | Whether the form asks for one: Don't ask, Ask or Require. |
| Details for every attendee | Asks for each guest's own name and email, not only the buyer's. Useful when one person buys for a group. |
When the form asks for a phone number, it also shows an optional box to get your organization's marketing texts. Their number is used for their tickets either way. Ticking the box lets your text campaigns reach them too.
Questions
Registration always asks for a name and an email. Add questions for anything else you need, such as clay experience or a dietary note for a supper club. Each registration answers them once.
Go to Registration → Form and select Add question.
Pick the kind of answer you want.
Write the Question. For Choice and Multiple choice, add at least two options.
Leave Required on if every registration has to answer, then select Add question.
| Type | Answer |
|---|---|
| Text | A short written answer. |
| Number | A number and nothing else. |
| Date | A day picked from a calendar. |
| Choice | One option from a list. |
| Checkbox | One box to tick, usually an agreement like a studio safety waiver. |
| Multiple choice | Any number of options from a list. |
| Address | Street, city, state and ZIP. |
Each question has a Required switch on its row, and a menu to Edit, Move up, Move down or Remove it. A question's type can't change once it's added. Removing a question keeps the answers already given. You'll find each guest's answers in their registration on the Guests tab.
Confirmation
The Confirmation section sets what happens once someone registers. The switches save as you change them.
Approving registrations
With Approve every registration on, the button on the event page reads Request Approval, and new sign-ups wait on the Requests list of the Guests tab. Their seats are held while they wait. For a paid ticket, the guest enters their card when they ask, and it's held, not charged. Approving charges it. A declined guest's hold is let go, and they get an email too. Your team gets a notification for each new request, which you can turn off under Registration requests in your notification settings. See Guests and check-in.
Welcome message
Every guest gets a confirmation email with a receipt and their ticket. The welcome message adds your own words and a picture above that standard receipt. Use it for what to bring, where to park, or how to find the studio door.
Go to Registration → Confirmation. Under Confirmation email, select Write one beside Welcome message, or Edit if you've written one before.
Write the Message. It can hold formatting, links and images.
Pick an Image if you want one at the top of the email.
Select Save. Unlike the switches, the message only changes when you save it, and Cancel leaves it as it was.
Texts
| Setting | What it does |
|---|---|
| Text the welcome message | Sends a short text confirming their place, with a link to their ticket, alongside the confirmation email. |
| Text the ticket | Texts the ticket's QR code as a picture, ready at the door. |
Both need the form to ask for a phone number first.