Choose the address and name your email comes from, where replies go, send from your own domain or mailbox, and manage who never gets marketing email.
Everything you send to your contacts, like invitations, receipts, campaigns and newsletters, goes out under your organization's name. Out of the box it comes from an address made from your page address, such as northside-pottery@lahuta.org. You can send from your own domain instead, like hello@northsidepottery.com, and choose the name inboxes show beside it.
Go to Settings → Connections → Email. The page has one row each for Sending address, Sender name, Reply-to, Personal mailboxes and Do not email. Rows with an arrow open a page of their own; Edit opens a short form.
Send from your own domain
With your own domain, every email to your contacts comes from an address on it. The Lahuta team sets the domain up for you, then you add a few records to its DNS.
Ask for it
On the Sending address row, select Request your own domain. It opens an email to the Lahuta team. Tell us the address you want your email to come from, like hello@northsidepottery.com.
Add the DNS records
Once we've set it up, the Sending address row shows your domain with Waiting for DNS. Open it to see the records. Add each one where your domain's DNS is managed, such as your domain registrar or website host. Copy all puts every record on your clipboard, ready to send to whoever manages your domain.
Wait for it to verify
DNS changes can take a few hours to show. Lahuta checks on its own, and Check again checks right away. When every required record shows Found, the domain shows Verified and your email starts coming from it.
Until your domain verifies, your email keeps going out from northside-pottery@lahuta.org, so nothing waits on DNS.
The records
| Record | What it's for |
|---|---|
| Bounces (MX) | Where failed deliveries are reported, so bounced addresses stop getting mail. |
| SPF (TXT) | Says Lahuta may send email for your domain. |
| DKIM (TXT) | Signs your email, so inboxes can tell it really came from you. |
| DMARC (TXT) | Recommended. Tells inboxes what to do with mail that fails the other checks. Gmail and Yahoo expect it from anyone sending in bulk. |
From address
On the domain page, From address is the part before the @ that your email comes from, like hello or events. Pick one you read: some people reply straight to it.
Send a test sends a short email from your current address to you, so you can see it arrive.
If your domain stops working
If records go missing later, for example after a change at your DNS host, the domain shows Stopped working and your email goes back to northside-pottery@lahuta.org until the records are fixed. Nothing stops sending. Admins get an email about it, which you can turn off in Notifications.
Sender name
Inboxes show a name beside your address. It's your organization's name unless you change it. Select Edit on the Sender name row. A person's name with your organization's, like "Ana at Northside Pottery", makes your email read like a note from them. Leave it empty to go back to your organization's name.
Reply-to
When someone replies to your email, the reply goes to your Reply-to address. If you haven't set one, it goes to your organization's Public email from Organization settings, or to the first admin's email if there isn't one. Select Edit on the Reply-to row to choose a different address. Email sent from a personal mailbox gets its replies in that mailbox instead.
Personal mailboxes
Connect someone's own Gmail or Outlook to send a campaign, a workflow email or an inbox reply from it. Replies to that mailbox can come straight into your Lahuta inbox. A campaign sent from a personal mailbox can reach up to 500 people.
You need to be an admin. The mailbox can be a Google account, such as Gmail or Google Workspace, or a Microsoft account, such as Outlook or Microsoft 365.
Choose your provider
Open Personal mailboxes and select Connect mailbox, then Google (Gmail, Workspace) or Microsoft (Outlook, 365).
Sign in and allow access
Sign in to the mailbox you want to send from and allow Lahuta to use it.
Check it's there
You come back to Personal mailboxes, and the mailbox appears as a card within a few seconds. If something went wrong, you'll see "The mailbox was not connected". Try again.
Each mailbox card shows the address and its provider.
Sync this mailbox to the inbox. "All mail this mailbox sends and receives shows up in the inbox." It's on for a mailbox you connect. Each email conversation becomes a thread of its own. Email that needs you goes to the Important tab, and newsletters and notifications go to Other. Turn it off if you only want to send from this mailbox. Sending works the same either way.
Your last 30 days of email. When you connect a mailbox, the email it sent and received in the last 30 days comes into the inbox too, a little at a time. Each conversation shows at the time it happened, email you already read in the mailbox shows as read, and it's sorted into Important and Other like new email. Nobody gets notified about it, and it doesn't start workflows. Selecting Reconnect on a mailbox doesn't bring its email in again.
Import the last 30 days. For a mailbox you connected before this came in, select Import the last 30 days on its card. You'll see "Importing the last 30 days. Threads appear as they come in." Email that's already in your inbox stays as it is, so you can select it again safely. The button is off while Sync this mailbox to the inbox is off.
Add people who write in to contacts. Off at first. When someone new emails this mailbox, Lahuta's AI adds them to your contacts if they're a person, like a client or a lead. Companies, newsletters and notifications aren't added. Each one counts toward your contacts, and when your plan is full nobody more is added.
Reconnect. If the card says "Action required: reconnect to keep sending", the connection to that mailbox has stopped working. Select Reconnect and sign in again. Anything waiting to send from that mailbox holds until you do.
Disconnect. Select the trash icon on the card, then Disconnect. "Campaigns and workflows that send from this mailbox will fail to send until another sender is chosen."
What sends from where
| Sent from | |
|---|---|
| Receipts, tickets, booking confirmations, event updates, newsletters | Your sending address: your domain once it's verified, otherwise northside-pottery@lahuta.org |
| Campaigns, invitations, workflow emails and email replies from your inbox | The personal mailbox you choose, or your sending address |
| Notifications to your team | Lahuta. See Notifications. |
Do not email
Do not email lists addresses that never get marketing email from you. Most get here on their own. You can add more yourself.
| Reason | How it got there | Can you remove it? |
|---|---|---|
| Unsubscribed | The person used the unsubscribe link in one of your emails | No. Only they can undo it. |
| Complained | The person marked your email as spam | No. Only they can undo it. |
| Bounced | Email to the address failed for good, for example it doesn't exist | Yes |
| Added by you | Someone on your team added it | Yes |
Unsubscribing stops all your marketing email, newsletters included, and takes the person off your newsletter. Unsubscribes and complaints only stop marketing email. Order and account email still reaches them. A bounced address gets nothing at all, because mail to it can't be delivered. A temporary problem, like a full mailbox, doesn't count as a bounce.
Filter the list with the reason menu, which starts on Any reason. Each row shows the Address, Reason and the date it was Added.
Add addresses
Select Add addresses.
Paste the addresses, one per line or separated by commas. Lahuta counts how many it recognises.
Select Add. "They stop receiving marketing mail straight away. Order and account mail still goes out."
Remove an address
Select the cross at the end of a Bounced or Added by you row, then Remove. The address "starts receiving marketing mail from you again." Rows you can't remove show a lock instead, with the note "Set by the recipient; only they can lift it".
Related
Connections
Connect your Instagram, Facebook, LinkedIn and TikTok accounts once, choose what Lahuta may use them for, and reconnect one when it stops working.
Text messaging
Get your organization its own texting numbers, choose which one new contacts hear from, and see who your marketing texts can reach and who has opted out.